ACHIEVING GLOBAL CONNECTION

To say that your phones are the most important part of your business would be cliché. They are the connection to your life blood… your customers. Sure, there are chat rooms for support, help desk, emails, text messaging, social media and on and on, but sometimes you just have to make that call to finalize the big sale, fix a chronic problem or salvage the account… in person. And your phones had BETTER work and work well.

When phones were just landlines, we were used to near perfect audio and reliable connections. Then came the cellphone and we became more tolerant of intermittent bad connections or dropped calls but not now-a-days. When your voice sounds choppy or continuously disconnects, that reflects on you – even if it’s not you.

WHEN EVALUATING A HOSTED VOIP PHONE SYSTEM, CONSIDER THE FOLLOWING:

PRICE
Obviously you do not want the cheapest guy in town nor do you want the most expensive one. You want value. While many providers sell their service by the “seat” and by features set, we make it simple by including all features you would expect from an enterprise VoIP platform for all users. As things change, you don’t have to worry about whether a user is licensed for a particular feature set or not. Be sure to look at our list of features at the bottom. Yes, there are some options, but you will find them priced below market and easily implemented.

FEATURES AND EASE OF USE
Whether you are a virtual office with just an auto-attendant that takes a message, a multi-site office, or a full-fledged call center with multiple queues, you’ll find our VoIP platform by Netsapiens can be as simple or complex as your circumstances require. Major features such as multi-level auto-attendant, call history tracing, CRM integration, call management from your phone or computer, and a host of features that others reserve for their “premium” packages are included as part of our basic package.

CUSTOMER SUPPORT
Traditionally, phones were a “set-and-forget” piece of technology. Now it’s another data service that is very sensitive to any aberrant behavior on your network. From a simple, “I forgot my password” issue to a very complex call routing scenario, we are equipped to diagnose and remedy any VoIP issue and then explain it to you… in English. Our support does not stop until it is right.

SETUP
If you are the IT guy in charge of implementing the VoIP system for your office, you will appreciate our “hand-holding” when setting the phones up for the first time. From an IT point of view, phones are necessary and “real-time” and if not done right, can make you look like you don’t know your job. Our job is to a) make the transition to VoIP smooth and seamless, and b) make you look good – and get you all the credit!

If you are not the IT person but somehow managed to draw the short straw and got assigned to oversee the new phone system, then you will REALLY appreciate our hand-holding process. Prior to installing and programming your first phone, we will take the time to design the system from start to finish.

In either case we will supply you with ample training material – in PDF form and online tutorials – for all the major features such as web portal, managing contacts, call queues and more. While most of the big box VoIP providers give you an hour or two of “free” help setting up your office, the reality is that your phone use will evolve well after you have things setup. Our help does not stop after the first setup and if things change, we will be right there with you.

OUR HOSTED VOIP SYSTEM INCLUDES THE MOST BUILT-IN FEATURES.

Commercial Features

Transfer local and off-premise
Multi-site configuration
Built in conference bridge
Voicemail to email
Call history viewing and search
Click to call
Screen pops
Integration with SIP/Tapi compliant applications
Mobile apps

Call recording (Optional)
Download, save and review call recordings
Multilevel auto attendant configuration
Device cloning
Free calling within your domain even when out of the country
Web portal access to call features for each user
Top of the line desk sets with built-in bluetooth and wifi

Call Center Features

Multiple queue group configurations
Multiple queue groups for call agent configurations
Detailed reports for queue, agents, DID’s and missed calls
Call Center Supervisor login and logout of agents
Call Center Supervisor call monitoring of active call

Agent prioritizing within a queue
Remote agent member capable (can have an agent’s cell phone in a queue group)
Real-time statistics for both agents and Call Center Supervisors displayed on their individual monitor or shared call center screen